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FAQs

ABOUT THE BOXES

What is BoxBetty?

BoxBetty is an online gifting service that allows you to send someone a stylish and personal gift at the click of a button. The set gift boxes are perfectly themed for all of life’s special moments. Containing four to six items, each BoxBetty comes with a themed and handwritten gift card with your message.

The “create your own BoxBetty” function (coming soon) allows you to choose four to five items enabling you to perfectly tailor your gift for any occasion. New products are always being added to our inventory so that you have plenty of pretty things to choose from. As always, each gift comes with a themed and handwritten gift card of your choice.

Why Betty?

I have always had an innate creativity which I am well known for among friends, so much so that they named me “Betty”, short for Betty Crocker. More than that, we see Betty as the quintessential modern woman - sophisticated, stylish, fun and really busy. Betty knows what she wants but doesn’t necessarily have the time to coordinate it. Enter BoxBetty.

What is the size of each box?

20.5cm(W) x 20.5cm(L) x 8cm(H)

What is inside each BoxBetty?

Depending on the type of package you have selected, there are 4-6 items in each box. The contents of each box are as pictured on the website and in accordance with the options that you have chosen.

Can I customise a BoxBetty?

The set themed boxes can be customised in terms of colour etc but there are no prduct substitutions. However, the “Design Your Own BoxBetty” function allows you to fully customise your own BoxBetty!

Do you offer corporate gifting services?

Yes. BoxBetty would be thrilled to help your business design and develop gifts with a personal touch that are sure to impress. For more information, please complete the Contact Us form or email us directly at hello@boxbetty.com.au.

Does a note come with each box?

Yes, each themed box has a matching themed card (ie. Birthday has a “Happy Birthday!” card). When selecting your box on the website there is space for you to provide your personalised message. If you would like a different card please let us know in the appropriate field at the checkout.

Do the set boxes change?

Yes. We are constantly on the hunt for new and exciting things to include in the boxes.

 


SHIPPING

Where do you ship?

BoxBetty ships nationwide within Australia. BoxBetty does not ship overseas.

Is shipping included?

Shipping is an additional charge and the price is subject to change depending on where the package is being shipped to. Shipping cost options can be found at the checkout.

What are my shipping options?

BoxBetty's standard shipping partner is Fastway Couriers.

As a guideline, please note the following approximate delivery times from our office in Brisbane.

Standard Delivery*

to Brisbane - 2 to 3 business days
to Sydney -2 to 4 business days
to Canberra -2 to 4 business days
to Adelaide - 2 to 5 business days
to Melbourne - 3 to 5 business days
to Darwin - 4 to 7 business days
to Hobart - 4 to 9 business days
to Perth - 8 to 12 business days

* If you require a BoxBetty to be delivered faster or to a PO Box, locked bag or parcel locker, please consider the following options via Australia Post.

Australia Post - Express Post

Delivery is approximately 2 business days via Express Post within the National Express Post network.

Australia Post - Courier Post

Delivery is approximately 1 to 2 business days via Courier Post within the Queensland Courier Post network.

Australia Post - Parcel Post

to Brisbane - 2 to 3 business days
to Melbourne - 3 to 5 business days
to Canberra - 3 to 5 business days
to Sydney - 4 to 5 business days
to Adelaide - 5 to 7 business days
to Hobart - 5 to 7 business days
to Perth - 5 to 7 business days
to Darwin - 5 to 7 business days

How long will it take for my order to be processed?

Orders placed within business hours are processed the same day and shipped the following day. Orders placed outside of business hours will be processed the next business day.

Can I request a specific delivery date?

Whilst we will do our best to ensure that your package arrives in a timely manner and according to the shipping option you have chosen, unfortunately, actual dates cannot be guaranteed as this is the responsibility of the shipping carrier. To avoid disappointment, when ordering please leave enough time for your gift to arrive in time.

Shipping to PO Boxes

Please note that the "Standard Delivery" option cannot deliver to PO Boxes, locked bags or parcel lockers.  If you require a BoxBetty to be shipped to a PO Box, locked bag or parcel locker please select the appropriate Australia Post shipping option.

 


TERMS & CONDITIONS

Please see the Terms and Conditions page for full details.

 


RETURNS

Please see the Terms and Conditions page for full details.

What is the return policy?

Our general policy is that all sales are final and there are no returns for change of mind or because you have no use for the item/s. However, if you believe your item is faulty please contact us at hello@boxbetty.com.au for advice. We will repair, replace or refund (at our discretion) items that are considered faulty, according to our obligation by law.

What if my package/products arrive damaged?

If your package is delivered damaged please email us at hello@boxbetty.com.au, send photos of your damaged package and we will contact you to discuss the next steps.

What if my package was lost or stolen?

BoxBetty is not responsible for lost or stolen items. If the item is listed as "Delivered" on the shipping carrier site, BoxBetty will not provide a refund or ship a new package. However, we will do our very best to try to track it down for you.

 


PRIVACY & PAYMENT PROCESSING

Do you store personal information?

BoxBetty only stores and uses customer's names, addresses, and email addresses for activities required to process customer orders or notify customers about information they have requested. BoxBetty does not share this information with third-parties for any other purpose.

Do you store credit card details?

No, BoxBetty does not store credit card details.

Our website and secure checkout is powered by Big Commerce. Big Commerce does not store credit card details. Big Commerce is compliant with the Payment Card Industry Data Security Standard (PCI DSS). For details, please see Big Commerce's PCI Compliance faq

All credit card details are sent to and stored by our payment gateway Stripe. Stripe has been audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available.

 


FOR SUPPLIERS

Can you feature my products in your boxes?

We would love to hear about your products and ideas. Please send any inquiries to hello@boxbetty.com.au.