Searching for answers? You’ve come to the right place! Here are few of our most frequently asked questions. Can’t find what you are looking for? Email us here.
Where do you deliver?
We deliver our gift boxes Australia-wide.
What are my shipping options and how much do they cost?
We offer both standard and express delivery depending on your location within Australia.
Standard delivery for each gift box within Australia is charged at a flat rate of $10.
If you choose the express delivery option at checkout, shipping costs will be automatically generated in accordance with the current Australia Post rates for express shipping.
How long will it take for my gift to arrive?
How quickly your gift recipient receives their gift depends on which shipping option you have selected, and their location within Australia (note that regional/remote areas will take longer than metro areas). As a general guide, our couriers estimate the time frame for delivery as follows:
Standard Shipping: takes between 3-12 business days for metro areas, longer for regional/remote areas.
to Brisbane – 2 to 3 business days
to Sydney – 2 to 4 business days
to Canberra – 2 to 4 business days
to Adelaide – 2 to 5 business days
to Melbourne – 3 to 5 business days
to Darwin – 4 to 7 business days
to Hobart – 4 to 9 business days
to Perth – 8 to 12 business days
Express Shipping: generally takes 1-2 business days for metro areas, longer for regional/remote areas.
BoxBetty partners with reputable couriers to ensure that you get your gift as quickly and safely as possible. Please note however, once our couriers have taken possession of the parcel it is subject to their timeframes and postal delays. As this is out of our control, we cannot accept any liability for loss or damage suffered as a result of delays.
What if no one is home at the time of delivery?
All our couriers have authority to leave parcels at the shipping address if they think it is safe to do so. If there is no suitable place to leave it (eg. an apartment building), they will leave a calling card in the mail with instructions on how to retrieve the parcel.
My gift recipient did not received their gift. What now?
When your gift is dispatched from BoxBetty HQ you will receive a tracking number which you can use to track the delivery process. If your gift is showing as having been delivered, but your giftee says they haven’t received it yet, there can be a number of reasons:
- The courier got crafty: sometimes our partner couriers leave parcels in very safe (read: obscure) places. Have your giftee take a good look around first. If they cannot find it, contact us at email@example.com and we will do our very best to track it down for you.
- Uh-oh, it up and ‘walked away’: our couriers have authority to leave packages at the shipping premises to make the process of delivery as efficient as possible. Unfortunate as it is, loss and theft sometimes happens and we cannot take responsibility for lost or stolen items as this is out of our control.
- The address is incomplete or incorrect: it is important that you double check your delivery address at checkout before placing orders. If it has been incorrectly addressed we will try our very best to track it down for you, however, if it is able to be re-delivered to a correct address this may incur additional shipping fees.
ABOUT MY ORDER
I have a question about my order/delivery. What should I do?
Drop us a line at firstname.lastname@example.org and we will be happy to answer your queries.
I want my gift to arrive on a specific date. Is that possible?
Unfortunately we can’t guarantee that gifts will be delivered on a specific date. Once your parcel leaves BoxBetty headquarters we don’t have any control over postage timeframes – we wish we did! To avoid disappointment, when ordering please leave enough time for your gift to arrive in time.
You don't include receipts in the gift boxes do you?
No. Your gift recipient will not receive any of the sales paperwork or receipts. They will only receive a lovely note and a lovely gift from you!
What is your returns policy?
Our general policy is that all sales are final. However, if you believe an item is faulty or damaged please contact us at email@example.com for advice. We will repair, replace or refund (at our discretion) items that are considered faulty or damaged, according to our obligation by law.
Why isn't my my discount code working?
Discount codes are limited to once of use and one code per order. If you are experiencing any difficulties with a discount code, please contact us at firstname.lastname@example.org and we would be happy to help you.
Are there character limits when personalising a gift box?
Yes. Our Personalised Gift Box Service has a limit of up to 15 characters. This is to ensure that the finished product is of the highest quality.